Safety & compliance
Accountability from pickup through delivery.
Our approach is built on careful handling, documented handoffs, and clear communication.
Our practices
How we handle your shipments.
Documented handoffs
Pickups and deliveries are documented so you know when a shipment changed hands and who received it.
Your handling instructions
Shipments are transported as packaged and labeled by the sender, following the handling and temperature instructions you provide.
Secure transport
Shipments are secured in the vehicle and stay with the courier from pickup until delivery.
Clear communication
Our team keeps you informed and reaches out promptly if a delay or exception occurs.
Courier standards
Couriers are expected to follow AE Logistics procedures for professionalism, safe driving, handling, and documentation.
Exception reporting
Delays, damage, refusals, and other exceptions are reported to our team and communicated to you.
Your requirements, reviewed up front.
Healthcare organizations and businesses often have specific handling, documentation, privacy, or regulatory requirements.
Include them in your service request. We will review them with you before service begins and confirm what we can support, so there are no surprises once shipments are moving.
Technology in development
AE Logistics is developing its own operational technology to support:
- Dispatching and job assignment
- Barcode tracking
- Delivery confirmation
- Chain-of-custody records
- Temperature logging for temperature-sensitive shipments
Privacy on this website
Our website forms are for business contact and scheduling information only. Please do not include patient names, medical record numbers, or other protected health information in any form or email sent through this website. Our team will coordinate any shipment-specific details with you directly.
Ready to move something that matters?
Tell us what you need delivered and our team will follow up to confirm the details.